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en:tvcenter:installation:installation-problem [2016/11/18 08:28]
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en:tvcenter:installation:installation-problem [2016/11/18 09:27] (current)
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 Occasionally our customers report the following: After a (major) Windows Update, TVCenter does not start any more, and reinstalling the TVCenter software fails. Also uninstalling TVCenter does not work.  Occasionally our customers report the following: After a (major) Windows Update, TVCenter does not start any more, and reinstalling the TVCenter software fails. Also uninstalling TVCenter does not work. 
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 This article explains how you can solve this problem in most of the cases. ​ This article explains how you can solve this problem in most of the cases. ​
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 1. If you have tried to run TVCenter (without success) or tried to install or uninstall TVCenter in the current Windows session, reboot Windows once. 1. If you have tried to run TVCenter (without success) or tried to install or uninstall TVCenter in the current Windows session, reboot Windows once.
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 2. Download the Microsoft tool "​Program Install and Uninstall Troubleshooter"​ and run it.  2. Download the Microsoft tool "​Program Install and Uninstall Troubleshooter"​ and run it. 
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 https://​support.microsoft.com/​en-us/​help/​17588 https://​support.microsoft.com/​en-us/​help/​17588
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 Follow the instructions of the Microsoft tool: Follow the instructions of the Microsoft tool:
-  * Select ​"Uninstallation" ​+  * When asked "Are you having a problem installing or uninstalling a program?" ​select "​Uninstalling"​.
   * From the list of programs select "​TVCenter",​ if listed. ​   * From the list of programs select "​TVCenter",​ if listed. ​
-  * Select "​Yes ​- attempt uninstallation.". +  * Select "Yes, try uninstall". 
-  * The tool attempts to uninstall TVCenter, which is successful ​most of the times.+  * The tool attempts to uninstall TVCenter, which is usually ​successful.
  
  
 3. Delete the (hidden) folder "​C:​\ProgramData\PCTV Systems"​. ​ 3. Delete the (hidden) folder "​C:​\ProgramData\PCTV Systems"​. ​
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 Because C:​\ProgramData ​ is a hidden folder, it is not displayed in Explorer (with default settings). You can use this "​trick"​ to see it: Because C:​\ProgramData ​ is a hidden folder, it is not displayed in Explorer (with default settings). You can use this "​trick"​ to see it:
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 5. Now you should be able to install the latest TVCenter software: 5. Now you should be able to install the latest TVCenter software:
 [[http://​www.pctvsystems.com/​tabid/​62/​default.aspx/​Downloads/​Application/​TVC648Download/​tabid/​306/​language/​en-GB/​Default.aspx|TVCenter Download]] [[http://​www.pctvsystems.com/​tabid/​62/​default.aspx/​Downloads/​Application/​TVC648Download/​tabid/​306/​language/​en-GB/​Default.aspx|TVCenter Download]]
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